Refund Policy | OyeKar

Eligibility for Refund

Refunds may be considered in specific situations where the service experience does not meet the agreed standards or when service delivery is not completed as scheduled. Eligibility for refunds depends on the nature of the issue and supporting verification.

• Service was not delivered due to professional unavailability
• Incorrect service booking caused by platform error
• Service cancelled by OyeKar or assigned professional
• Payment deducted but service not provided
• Major service quality concerns reported within defined time

Non Refundable Situations

Certain situations may not qualify for refunds, especially when service issues arise due to user related factors or after successful completion of services.

• Change of mind after service completion
• Minor dissatisfaction without valid service failure
• Incorrect booking made by the user
• Service delays caused by user unavailability
• Partial services completed with user approval

Refund Request Process

Users must submit refund requests within a reasonable time after service completion or cancellation. Requests should include booking details, reason for refund, and any relevant supporting information.

1. Contact OyeKar customer support with booking details
2. Provide clear explanation of the issue
3. Allow time for verification and review
4. Receive refund decision based on policy guidelines

Refund Processing Timeline

Approved refunds are processed within a standard timeframe depending on payment method and banking processes.

• Digital payments may take 5 to 7 working days
• Bank transfer refunds may take 7 to 10 working days
• Processing delays may occur due to external banking factors

Service Quality Resolution Before Refund

OyeKar may attempt to resolve service related concerns before issuing refunds. This may include rescheduling, service rework, or assigning another professional to complete the service.

Cancellation Based Refund Conditions

Refund eligibility in cancellation cases depends on timing and reason for cancellation.

• Full refund if cancelled within allowed cancellation window
• Partial refund if professional has already reached location
• No refund if service work has already started

Payment Gateway and Transaction Charges

Any payment gateway fees, transaction charges, or third party deductions may be adjusted during refund processing as per applicable policies.

Fraudulent or Misuse Related Refund Requests

OyeKar reserves the right to reject refund requests in cases of suspected fraud, misuse of services, or violation of platform terms.

Policy Updates

OyeKar may revise this Refund Policy from time to time to reflect changes in service practices or legal requirements. Users are encouraged to review this page periodically.

Contact Support

For refund related queries or assistance, users can contact OyeKar through official support channels mentioned on the website.