Cancellation Policy

This Cancellation Policy explains the rules and conditions for cancelling service bookings made through OyeKar.com. OyeKar operates as a technology enabled service marketplace connecting users with independent service professionals for home, office, and commercial services across India. By booking services on the platform, users agree to follow the cancellation terms outlined below.

Service Booking Cancellation by Users

Users may cancel a booked service within the permitted time window before the scheduled service time. Cancellation eligibility depends on service type, professional allocation, and booking status.

• Free cancellation may be available if done within the allowed cancellation window
• Partial cancellation charges may apply if the professional has already been assigned
• Additional charges may apply if the professional has reached the service location
• No cancellation may be allowed once the service has started with user consent

Rescheduling of Service Bookings

Users may request to reschedule services depending on availability and operational feasibility. Rescheduling requests should be made within a reasonable time before the service appointment.

• Rescheduling may be subject to professional availability
• Repeated rescheduling may lead to booking cancellation
• Price changes may apply if service is rescheduled to a different date

Cancellation by Service Professionals

In certain cases, service professionals may cancel bookings due to unavoidable circumstances such as emergencies, location constraints, or operational limitations. In such situations, OyeKar will make reasonable efforts to assign an alternative professional or assist with rescheduling.

Cancellation by OyeKar

OyeKar reserves the right to cancel bookings due to operational challenges, safety concerns, incorrect service details, or suspected misuse of the platform. In such cases, users may be offered rescheduling options or refund eligibility as per refund policy.

Late Cancellation and No Show Policy

If a user cancels at the last moment or is unavailable at the service location, cancellation charges may apply.

• No show situations may result in partial or full service charge deduction
• Repeated no show instances may lead to account restrictions

Cancellation Charges

Cancellation charges may vary depending on service type, location, and professional allocation stage. Applicable charges will be communicated at the time of booking or cancellation.

Force Majeure Conditions

Service cancellations may occur due to circumstances beyond control such as natural disasters, government restrictions, public emergencies, or technical failures. In such cases, OyeKar will assist users with rescheduling or applicable resolution.

Data Processing and Compliance

Cancellation related data processing is carried out in accordance with applicable Indian data protection laws including the Digital Personal Data Protection Act 2023. User information is used only for booking management, service coordination, and dispute resolution.

Policy Updates

OyeKar may revise this Cancellation Policy from time to time to reflect operational or legal changes. Continued use of the platform after policy updates indicates acceptance of revised terms.

Contact Support

Users can contact OyeKar through official communication channels for assistance related to service cancellations, rescheduling, or booking disputes.